Process Intelligence Animated workflow with fictional example records. Synthetic UK narration. 00:00:00.000 | The task Work slows down when approvals, handoffs and responsibilities are hard to follow. Process Intelligence helps your team investigate those friction points using the evidence already held in the business. 00:00:12.600 | Connect sources Ask a focused question: where is approval waiting time visible? Search the approved process guidance, handover records and correspondence, keeping the available sources and access boundaries clear. 00:00:25.500 | Ask and investigate This invented example brings an approval request, a handover note and the relevant process instruction into one investigation. The question is where responsibility or information may be getting stuck. 00:00:37.533 | Inspect evidence Compare the source records before calling something a bottleneck. The current evidence workflow retrieves material for human review; it does not automatically prove a root cause or calculate a time saving. 00:00:50.467 | Review and use The process owner checks the explanation and chooses a practical improvement. That might mean clarifying an approval step, fixing a handoff or gathering the missing evidence before changing the workflow. 00:01:02.233 | Customer benefit The customer benefit is a better basis for improving everyday work. Begin with one process, agree what success would look like, and measure the result after the proposed change has actually been tested.